General business terms and conditions
Company: {{COMPANY_NAME}} Effective Date: {{EFFECTIVE_DATE}}
These Standard Terms and Conditions ("Terms") govern all purchases, orders, and contracts between {{COMPANY_NAME}} ("Company," "we," "us," or "our") and the customer identified in any applicable purchase order, invoice, or agreement ("Customer" or "you"). By placing an order or entering into any agreement that references these Terms, Customer agrees to be bound by them.
1.1 All orders are subject to acceptance by the Company. An order is accepted when the Company issues a written order confirmation or commences performance, whichever occurs first. The Company reserves the right to decline any order for any reason.
1.2 These Terms, together with any applicable order confirmation, invoice, or statement of work, constitute the entire agreement between the parties with respect to each transaction. Any Customer purchase orders, acknowledgments, or other documents containing different or additional terms are hereby rejected unless expressly agreed to in writing by an authorized representative of the Company.
1.3 Quotes and proposals are valid for {{QUOTE_VALIDITY_DAYS}} days from the date of issuance unless otherwise stated, and are subject to change without notice thereafter.
2.1 All prices are as set forth in the applicable order confirmation or invoice and are exclusive of applicable taxes, shipping, and handling charges unless expressly stated otherwise.
2.2 Payment is due within {{PAYMENT_TERMS_DAYS}} days of the invoice date unless otherwise agreed in writing. All payments shall be made in {{PAYMENT_CURRENCY}}.
2.3 Any amounts not paid when due shall accrue interest at the rate of {{LATE_INTEREST_RATE}} per month (or the maximum rate permitted by applicable law, whichever is lower) from the date due until paid in full.
2.4 Customer shall reimburse the Company for all reasonable costs of collection, including attorneys' fees, incurred in connection with the collection of overdue amounts.
2.5 The Company reserves the right to require prepayment, advance deposits, or other security for any order, particularly for new customers or customers with past payment issues.
3.1 Delivery dates are estimates only and are not guaranteed. The Company shall not be liable for any loss, damage, or delay resulting from late delivery or failure to deliver caused by circumstances beyond its reasonable control.
3.2 Risk of loss and title to goods pass to Customer upon delivery to the carrier at the Company's shipping point, unless otherwise agreed in writing. Customer is responsible for filing any claims with the carrier for loss or damage in transit.
3.3 Customer shall inspect all deliveries promptly upon receipt and shall notify the Company in writing of any shortage, damage, or non-conformity within {{INSPECTION_NOTICE_DAYS}} business days of receipt. Failure to provide timely notice shall constitute acceptance of the delivery.
4.1 All sales are final unless Customer notifies the Company of a defect or non-conformity within {{RETURN_NOTICE_DAYS}} days of receipt, as described in Section 3.3. Returns require prior written authorization from the Company. Unauthorized returns will be refused.
4.2 Accepted returns are subject to a restocking fee of {{RESTOCKING_FEE_PERCENT}}% of the invoice amount unless the return is due to a defect or error by the Company. Custom, special-order, or digital goods are non-returnable unless defective.
4.3 Cancellation of accepted orders may be subject to cancellation fees, including costs already incurred by the Company. Custom orders may not be cancelled once production has commenced.
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